Our direct to consumer fulfillment services are built to perfectly deliver one specific moment: when your customer opens the box. In D2C, that box is the only physical touchpoint your brand ever has with the person who selected you for a purchase, and we know it well.
What We Do
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D2C Fulfillment Services
Direct To Consumer (D2C) Fulfillment Services
To this end, we act as your silent partner to make that moment land right, every time. Orders leave our Chandler, Arizona facility within 24 hours at 99.99% fulfillment accuracy, so you can focus on growing your business.
Why Direct To Consumer Fulfillment Makes Or Breaks Your Brand
Customer expectations have been reset. People buy today and expect it tomorrow, and they judge your brand by how quickly and cleanly the order arrives. Fulfillment is no longer a back-office detail. It is a revenue lever; when it slips, it becomes a liability that no amount of marketing can paper over.
Slow shipping quietly erodes conversion. Inaccurate picks turn into refunds, reshipments, and one-star reviews. And a poorly packed order raises a question no growing brand wants its customers asking: did this come from a professional operation or someone’s garage? To solve this, you need process, automation, and people who pack with care. See how we handle it.
Why Established Brands Choose Us As Their Direct To Consumer Fulfillment Company
SKU Distribution is forward-invested and scalable, no getting brands in the door and layering on hidden fees later. Pricing is simple and transparent, and our temperature-controlled, FDA-certified facility in Chandler, AZ has the capacity and certifications that established health and wellness, beauty, outdoor sports, and subscription box brands need: 99.99% fulfillment accuracy, 24-hour shipping, the first FTZ-approved 3PL in Arizona, and a two-time Inc. 5000 company. And since we already ship retail-ready, EDI-compliant orders to REI and Backcountry, your DTC partner won’t become a ceiling when wholesale takes off.
What Our DTC Fulfillment Services Include
Receiving And Inventory Management
Accurate orders start with accurate inventory. Every product in our warehouse is barcoded, so that you get real-time visibility from the receiving dock to the shelf. No overselling, no stockouts your team discovers after the customer does, and no guesswork when it is time to reorder.
Picked, Packed, And Shipped Within 24 Hours
When an order comes in, we treat it like the promise it is. Our team picks and packs every order through a proven process with checks and balances before anything ships, which is how we hold 99.99% fulfillment accuracy. As long as your products are in stock, orders ship within 24 hours, because the longer an order sits, the higher the risk it gets canceled.
Automated, Right-Sized Packaging
We have invested roughly $750,000 in packaging automation that right-sizes a box or forms a custom bubble mailer around each order, running at 500 and 900 units per hour. For you, that means lower dimensional weight, less wasted material, and a lower shipping cost on every parcel. It also means capacity that absorbs your volume spikes, from a viral product moment to the holiday rush, without a backlog forming on your orders.
Integrations, Returns, And Everything In Between
Connect your store through our platform and ERP integrations, including NetSuite and SAP, and be up and running in days, not months. Returns move through the same accuracy standard, so restocks and refunds happen quickly and your customers stay happy. All of it runs within our broader ecommerce fulfillment operation, with a dedicated Account Manager who knows your products and your priorities.
Frequently asked questions
Everything you need to know about working with SKU Distribution, from onboarding to shipping cutoffs.
Direct to consumer (DTC) fulfillment covers everything that happens between the moment a customer clicks buy and the moment the order reaches their door: storing your inventory, picking and packing each order, and shipping it straight from the warehouse to the end customer. Your team never touches a box.
As long as your products are in stock, orders ship within 24 hours of being placed, and we maintain 99.99% fulfillment accuracy through a set of checks and balances before anything leaves the building. You and your customers get real-time visibility throughout.
We connect with nearly every major ecommerce platform, including Shopify, BigCommerce, WooCommerce, and Magento, along with ERPs like NetSuite and SAP. Most integrations are live within days, so switching to our DTC fulfillment services will not stall your operation.
Yes. We run retail-ready, EDI-compliant operations and already ship to retailers like REI and Backcountry. Your DTC and wholesale channels can run side by side from one facility, one inventory pool, and one partner.
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