A customer who stays on your monthly vitamin plan for a year receives twelve parcels. Any one of them can arrive late, dented, or a few weeks from its expiration date, and that is usually the month the subscription gets canceled.
What We Do
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Health & Wellness Fulfillment
Health And Wellness Fulfillment For Brands Built On Repeat Orders
Our health and wellness fulfillment is designed around that rhythm. From a temperature-controlled, FDA-registered facility in Chandler, Arizona, we store, pick, pack, and ship vitamins, supplements, powders, and wellness devices. Every order leaves within 24 hours, and the twelfth gets the same care as the first.
Where Our Wellness Fulfillment Gets Its Speed
We buy packing capacity ahead of the volume that will use it. Roughly $750,000 of automation sits on our floor today. Pouches, gummies, and other soft goods run through a line that forms, seals, and labels a padded mailer around each order at about 900 units an hour. Bottles and tubs go into cartons cut to the size of the order at about 500 an hour.
Renewal morning is where that investment shows. When a month of subscriptions bills at once, the pace comes from machines that are already running, so the batch ships within the day instead of spilling into the rest of the week.
The brands that get the most from this setup sell a short list of products at steady, high volume: a hero formula in two or three flavors, reordered every month. That is the order profile our equipment was bought for.
Where Health Product Fulfillment Gets Demanding
Wellness products are small, light, and easy to pick. The hard part is everything printed on them and everything that happens around them.
- A date on every unit. Each bottle, tub, and pouch belongs to a lot with an expiration date. Many retail buyers require a minimum amount of shelf life to remain when stock reaches their dock.
- Orders that arrive in waves. Subscription apps often bill on a fixed day, so a month of predictable demand can land in a single morning.
- Several formats in one catalog. Capsule bottles, powder tubs, gummy pouches, stick packs, and rechargeable devices each travel best in different packaging, sometimes within the same order.
- Imported inputs. Many formulas and devices are made overseas, which puts duty into the cost of every unit, including the ones that never sell.
Our Health Product Fulfillment Services
Lot Control That Follows The Channel
Every inbound lot is logged with its expiration date before it goes into stock. From there, lots are allocated by destination. Retail purchase orders with a shelf-life requirement draw the longest-dated stock, while subscribers, who finish a bottle within weeks, receive the shortest-dated stock that still clears your cutoff. Nothing ships past the date you set.
Renewal-Day Subscription Shipping
Your storefront and subscription app connect through our integrations team, so each renewal reaches our floor the moment it bills. Refill reminders, dosage cards, and loyalty inserts go into the right boxes, and first orders can carry a welcome kit that renewals skip. It is the same recurring work our DTC fulfillment services handle every day.
Packaging Matched To The Format
A capsule bottle rolling around in a box built for three is how caps loosen and labels scuff. Each bottle order gets a carton sized to its contents, while pouches and stick-pack boxes go into fitted padded mailers. Smaller parcels also carry lower dimensional weight, which shows up on every shipping invoice.
Retail And Wholesale Replenishment
Case packs and pallets for retail chains, specialty stores, gyms, and clinics ship from the same stock as your consumer orders, with EDI and compliant labeling handled here. Our retail fulfillment services already run that work for accounts such as REI and Backcountry, while our omnichannel fulfillment services keep one count behind every channel.
Imported Formulas In Our Foreign Trade Zone
As the first FTZ-approved 3PL in Arizona, we can receive imported finished goods into our Foreign Trade Zone, where duty on a unit comes due only when it enters US commerce. For products with an expiration date, that brings one more benefit. If a lot expires in the zone and is destroyed there, no duty is owed on it, so you stop paying duty on product that was never going to sell.
Recovery Devices And Wearables
Massage guns, red light panels, smart rings, and TENS units all run on rechargeable batteries. Our facility is permitted for lithium-ion battery storage, so devices ship from the same building as your supplements, and a bundle pairing a protein tub with a massage gun leaves as one parcel.
Frequently asked questions
What wellness brands want settled before they move inventory to Chandler.
Receiving and lot logging, climate-controlled storage, picking, packing, shipping, and returns, plus kitting and inserts. That is the core of our ecommerce fulfillment, and our health and wellness fulfillment adds retail replenishment, FTZ storage for imported goods, and devices with lithium-ion batteries, all from one Chandler building.
Skips, pauses, swaps, and plan changes stay in your subscription app, and only the orders that actually bill reach us. Each one is picked against your lot rules, packed with that month’s inserts, and shipped within 24 hours, so your customer service team never has to chase a renewal through the warehouse.
Yes. Lot rules are set per account, so a retailer that requires, for example, twelve months of remaining life receives only lots that meet it. Shorter-dated stock stays available for direct orders, where it will be used long before its date.
They stay indoors in temperature-controlled space from the receiving dock until dispatch, with humidity control for formulas that need it. Since every order leaves within 24 hours, a parcel spends no more than a day between our shelf and the carrier.
No. Our automation pays off most for brands with a focused range and steady volume. An order profile built on a few best sellers, reordered every month, is exactly what we are equipped for.
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